Get them Boiling Mad!

by Chris Kelly

They say there’s only two ways to get an audience motivated to actually do anything, and that’s either to make them angry or to appeal to their patriotic nature. It’s not much of a choice is it? But if we’re to become effective and influential presenters – and that’s what these blogs are about – then we’ll have to take what we’re given and do as we’re told.
For the latter, a patriotic speech might require a choir softly humming ‘Land of Hope and Glory’ as we reach the climax of our talk – it might be appropriate (just) for parliament or the campaign trail but it’s going to leave most audiences baffled if it’s supposed to be a presentation on remote-server access.

Aristotle made a great remark on the nature of anger. He said that we only ever get angry when either we feel we’re not being treated with enough respect or when a friend of ours is not being treated with enough respect. Only those two situations will generate anger, and no others. Surprising huh?

So to get your audience motivated you’ll need to get them roused. You might well make them angry and therefore motivated, if you make them believe a business competitor is laughing at them behind their backs – or is using underhand tactics to steal customers and clients that by all rights should be theirs. You’ll have to be careful though, as your competitors might hear of what you’re saying and issue you with a writ! Maybe it’s best to name no names.

Assuming you’ve been successful and they’re roused and now baying for blood, you’ll have to direct their energy otherwise the moment will be lost. Be very specific about what they’ve now got to do. Don’t fudge it with “work harder” or “be more efficient” that’s much too vague. Instead set specific targets and goals and then keep everyone up to date with how they’re progressing, so they know what’s working and what isn’t.

Oh dear! I think I’ve just described how Hitler motivated the German people to invade Poland in 1940.

Be careful with this advice; it’s dynamite!

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“But then again, too few to mention…” or so the song goes. But there might be a reason why we try so hard to avoid regrets.

According to research – of the psychological kind – experiencing regret is especially painful when compared to other forms of disappointment. And of the two alternatives, ‘we wish we hadn’t’ turns out to be more painful than ‘we wish we had’ if you get my drift.

Let me explain a little more clearly if I can.

If you decide to sell your shares in a company for example, and do so just before they unexpectedly start climbing in value – you’re likely to regret selling them when you did. In an alternative scenario, if you hold on to your shares and the value of them falls, you will also experience regret that you didn’t sell them earlier. However when comparing the two feelings of regret in these two situations it turns out they’re unequal: it seems the level of pain experienced is somehow greater from taking action (when you actively sold your shares) than when you didn’t take action (not acting and leaving the shares alone).

Painful outcomes will inevitably make us think twice before embarking on the same form of behaviour again. The old adage ‘once bitten; twice shy’ has a lot of psychological evidence to back it up. If action leads to greater pain in the form of regret than inaction, then it’s easy to see why we’re so loathe to make changes at work, or in our lives. Poor outcomes will be less painful if they’re a result of just leaving things the way they are; overall we will suffer less than if we intervened and got a poor result.

I’ve often wondered why the expression bandied about by psychologists, ‘change often provokes resistance’ was so frequently proved to be true. Perhaps now we know some of the reasoning behind it.

Why not enrol on the next Successful Speaking Skills workshop. It’s being held in central London on Friday 23rd November 2012. The fee is £190 + VAT. Go to the web site for the joining instructions: www.voiceworkslondon.com

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